Policies

Clear terms for working with TriestAI.

Learn about subscriptions, service delivery, access, cancellations and refunds.

Subscription-Based Pricing

Monthly Subscription

Customers pay a monthly recurring fee for access to the software service. Monthly subscription pricing is available on request.

Quarterly Subscription

Customers pay a quarterly recurring fee for access to the software service. Quarterly subscription pricing is available on request.

Annual Subscription

Customers pay an annual recurring fee for access to the software service. Annual subscription pricing is available on request.

Custom Request

Pricing for specific projects or custom work is available on request and is based on the work involved.

Delivery & Access Policy

Effective Date: January 10, 2025

Below is an outline of how access to our products and services is provided to our customers.

  1. Delivery of Services

    Once you sign up for the subscription service, you will receive access to our software and services.

    • For new users, login credentials and account setup instructions will be sent to the registered email address after signing up for our subscription service.
    • For existing users, access to new features or upgrades will be activated automatically.
  2. Delayed Access

    In rare cases, access to services may be delayed due to technical or payment processing issues. If you experience a delay, please contact our support team.

  3. Software Delivery
    • All software and related updates are delivered electronically through cloud-based access via your account and, where applicable, email links to download software.
    • No physical delivery is involved. Ensure you have a stable internet connection for uninterrupted access to the service.
  4. Service Availability
    • Our services are available 24/7, except during scheduled maintenance or unforeseen outages.
    • Maintenance schedules and downtime notices will be communicated in advance via email.
  5. Changes to the Policy

    We reserve the right to update this delivery policy at any time. Updates will be posted on our website, and continued use of our services after changes indicates acceptance of the updated terms.

Subscription Cancellation & Refund Policy

Effective Date: January 10, 2025

Please review our refund and cancellation policies below to understand your rights and responsibilities.

  1. Subscription Cancellation
    1. Monthly Subscriptions
      • If you subscribe to our monthly subscription plan, you may cancel by providing 30 days’ notice to customer support.
      • Cancellation will take effect at the end of your current billing cycle, and you will not be charged for subsequent months.
    2. Annual Subscriptions
      • If you subscribe to our annual subscription plan, you may cancel by providing 30 days’ notice to customer support. Cancellation will apply to the next billing cycle.
      • No partial refunds will be issued for unused months in the annual plan.
  2. Refund Policy
    1. Eligibility for Refunds
      • Billing errors, such as duplicate charges.
      • For service interruptions due to system downtime exceeding our SLA commitment, credit for that period will be given.
    2. Non-Refundable Items
      • Setup fees, add-ons and one-time purchases are non-refundable.
      • Refunds are not provided for partial months or unused portions of an active subscription.
  3. Changes to the Policy

    We reserve the right to modify this refund and cancellation policy at any time. Updates will be posted on our website, and continued use of our services after changes indicates acceptance of the updated terms.

Need help?

Contact Us

If you have any questions about these policies, please contact us:

sales@triestai.com